If you disagree with the outcome of our review, you can file a formal complaint with the Desjardins Group Retirement Committee (DGRC).
Be sure to include your contact information, a detailed explanation of the reason for your complaint, supporting documents required to clarify the situation as well as the corrective measure you'd like to see. Address your complaint to the DGRC's Assistant Secretary, and send it via secure messaging or by mail in an envelope marked "Confidential" to:
Desjardins Group Retirement Committee
C/O Assistant Secretary
995 Boulevard Alphonse-Desjardins
Lévis QC G6V 0M5
You'll receive confirmation a few days after we receive your complaint. Any decision made regarding your complaint will be sent to you in writing.
We take complaints very seriously and examine each one diligently to address the situation as quickly as possible.